Servicing > FAQ
Frequently Asked Questions
How can I be sure my timepiece(s) will be secure in transit to your facility?
GlobalWatchBrokers.com, LLC respects the value of luxury timepieces. If damaged, the timepieces' value can be compromised. We partnered with ParcelPro for logistics insurance and FedEx for the actual transportation of your luxury watch. Both companies have exceptional safety track records which is why we are honored to do business through them. You are able contact ParcelPro directly if you have questions about your insurance. You are able to log on to FedEx.com and track your package the entire way to our secure facility.
Does GlobalWatchBrokers.com, LLC insure my timepiece(s)?
Yes. We use ParcelPro to insure your timepiece(s), for full replacement cost new, while in transit to our secure facility. Upon arrival, our building insurance policy blankets your timepiece for full replacement cost new.
Which shipping carriers do you use?
For timepieces valued below $50,000.00 replacement cost new, our main shipping relationship is with Federal Express (FedEx). If your timepiece is valued over $50,000.00 replacement cost new we will use Brinks logistics. Please note Brinks can only pick up from a commercial building. If Brinks pick up is from a bank, we will need a letter from the bank manager to let the armored Brinks guard into the bank. Our clients have had nothing short of excellent experiences with FedEx and Brinks. Their track records in the logistics vertical are results of high professionalism and sensitivity to the needs of customers.
What is replacement cost new?
The market value cost of your timepiece new including brand, model, type and year. If your timepiece has been discontinued, an insurance underwriter will find a similar timepiece in current production as close to the brand, model, type, and year as yours and grant an insurance claim for the similar timepeice.
Why is it necessary for me to send my watch(es) to you?
Unfortunately, many replica watches have been and are still being produced. Replica watches are plaguing our industry, and one of the most common complaints true watch collectors have, is paying a tremendous amount of money for a watch they receive only to find out it is a replica. The time wasted and money spent to go through the hassle of trying to get their money back is heart wrenching. GlobalWatchBrokers.com, LLC provides a neutral third party evaluation and authentication of all timepieces and this allows us to guarantee every watch a buyer purchases from us is as our report says.
Can I get my watch sent back after you authenticate my watch?
No. The reason we cannot send it back and then continue to market your timepiece is because if we send it back to you and the watch gets damaged while in your profession it can jeopardize the transaction. We may also jeopardize our relationship with the buyer because no one appreciates their time wasted.
What is your commission?
We charge an all-inclusive rate of twenty three percent (23%) that includes illustration, restoration, shipping, handling and marketing. In the unlikely event we are not able to sell your timepiece you(the seller, consignor) will not be charged for illustration, restoration, shipping, handling and marketing.
What is a reserve?
A reserve is the minimum price the seller (consignor) is willing to accept and below which the seller's timepiece will not be sold. The seller (consignor) and GlobalWatchBrokers.com, LLC mutually agree on an appropriate reserve, which is confidential but may not exceed the low estimate. Unless otherwise indicated, timepieces sold by GlobalWatchBrokers.com, LLC is offered subject to a reserve.
What if my watch fails to sell?
We will offer advice on whether to re-offer the property to the market or to arrange its return. Please be advised that for unsold watches, the seller (consignor) is responsible for shipping and insurance cost for their watches return.
When will I receive payment?
After the buyers 3 days right of recession you will be paid via certified check, wire transfer, or pay pal. All wire transfer and pay pal fees will be deducted from your funds.